If you can answer a phone call, you can do this. You keep running your business the way you do now. We set up your business email, and look after it from then on.
Why it matters
Your email address is often the first thing a new client sees: on a quote, an invoice, a tender. A free address makes even a good business look small. Your own business name makes even a one-person business look established.
You already do good work. Your email should say so.
What you want for your business
Companies, banks and tenders take an email from your own business name more seriously than one from a free address.
Everyone gets an address with your business name, so clients know who they're dealing with.
When someone leaves, their emails stay with your business, not on their personal account.
Your website, your email and your invoices all carry the same name. Clients notice when they don't.
Someone else makes sure it works. You get on with the work you're good at.
Start with yourself. Add people as you take them on; nothing changes for the ones already set up.
Picture it
For example: a plumber
quotes@yourplumbing.co.za
Quotes to a property company used to go from a Gmail address. Now they come from the business, and the managing agent forwards them on without a second look.
For example: a guesthouse
bookings@yourguesthouse.co.za
Booking requests arrive in one place, on the owner's phone and the front desk's, and guests can see they're writing to the guesthouse, not to someone's personal address.
For example: an accountant
thandi@youraccountants.co.za
Each person in the practice has their own address. When a clerk moves on, their clients' emails stay with the practice.
From the day you choose to the day it's working on your phone, and what happens when you need help. Or talk to a person first: you won't be asked a single technical question.
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