Terms and conditions
Last updated: 6 October 2026
1. Who we are
TISS Email is a service of TISS Email. "We" and "us" mean TISS Email; "you" means the person or business that orders from us.
These terms apply to everything you buy on this website. By paying, you agree to them, to our refund policy and to our privacy notice.
2. What you buy
Business email on your own domain, for each person you choose, for a year:
- Business Email, which includes Microsoft Exchange Online: a mailbox, calendar and contacts.
- Business Email & Office, which includes Microsoft 365 Business Standard: Business Email plus the Office apps (Word, Excel, PowerPoint and Outlook), OneDrive storage, shared folders, Teams, and Copilot Chat, Microsoft's AI assistant.
With every plan, we:
- connect your domain to Microsoft and set the records that make your email work and keep it out of spam;
- create a mailbox for each person you tell us about;
- set it up on each person's phone with them, on a call, and check it works;
- on Business Email & Office, also install Office on their computer, set up OneDrive and your shared folders, and show you how to use Copilot;
- help when something stops working: you phone us.
Microsoft provides the software and runs the service. Its own terms and acceptable use policies apply to how it's used. We buy the Microsoft licences for you and manage them.
3. Prices and paying
- Prices are in rand, per person, for a year, as shown on our plans page when you order. No VAT is charged.
- Your quote holds its price for 7 days.
- You pay in full, in advance, through PayFast, by card or Instant EFT. We never see or keep your card details.
- There's no debit order and nothing is charged automatically, ever.
- Your price is fixed for the year you've paid for.
4. Setting it up
- We phone you within 1 working day of your payment (working days are Monday to Friday) to arrange the set-up.
- Your current email keeps working until we've finished moving you over.
- If your domain is with another company, we need to change its records there. We do it with you on a call, because only you can log in to that company's account.
- Tell us the name and the address each person would like. Microsoft emails the sign-in details to you.
5. Adding and removing people
- Adding people: everyone on your order renews on the same day. A person added during the year pays only for the days left until then. In the last 60 days before your renewal, they're added free until it.
- Fewer people: takes effect from your next renewal. You keep the people you've paid for until then, and there's no refund for the rest of the year (except under our refund policy). Phone us before your renewal to close a mailbox.
6. Renewing
- We remind you by email 30 days and 14 days before your year ends, and on the day, and we phone you. You renew by paying the renewal on your order page, like the first time.
- Your new year starts the day after the old one ends, whenever you pay: renewing early doesn't shorten it.
- The renewal is at the price on our plans page then. If it changes, you'll see it 30 days before.
- If you don't renew: 14 days after your year ends, we pause your mailboxes (nobody can sign in, but your email is kept). 44 days after it ends, we remove the licences, and Microsoft deletes the mailboxes and everything in them. Renew before then to switch everything back on.
7. Refunds
Change your mind within 7 days of paying, and you get your money back in full. The details are in our refund policy.
8. Keeping your accounts safe
- Before we change anything on an account, such as resetting a password, we phone you back on the number we have for you, so nobody can pretend to be you.
- We'll never ask you for a password, a card number or a one-time PIN.
- Keep your own passwords safe, and tell us straight away if you think someone else knows one.
9. Using the service
- Don't use your email for spam, scams, malware or anything unlawful. We may pause a mailbox that does.
- You're responsible for what you and your staff send, store and share.
- You may only give us the names and details of people who've agreed to it, such as your staff (see our privacy notice).
- Copilot is an AI assistant. Check what it writes before you rely on it or send it.
10. Your email is yours
Your email and files are yours. They're stored by Microsoft, in a Microsoft 365 account we manage for you. If you want to leave us, tell us before your year ends, and we'll help you move your email to your new provider.
11. What we're responsible for
- We set up and look after your email with care and skill.
- Microsoft runs the service. We're not responsible for Microsoft's outages or changes, or for the companies your domain is registered or hosted with, though we'll help you deal with them.
- Our total responsibility for any claim is limited to what you paid us in the 12 months before it. We're not responsible for indirect losses, such as lost profit or business. Nothing here limits what South African law doesn't allow to be limited, including your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act.
12. Changes to these terms
We may update these terms. The version that applies to a payment is the one on this page when you paid. We'll tell you about changes that affect your renewal before it's due.
Terms · Refunds · Privacy