How it works, step by step

Here's exactly what happens, from the day you choose.

No surprises, and nothing technical for you to do. Every step below is something we do with you or for you.

Five steps

From choosing to working on your phone

1

Choose a plan for each person

Business Email gives a person an address with your business name. Business Email & Office adds the real Office apps on their computer, and your files kept safe and shared. Your quote shows the full amount, and holds that price for 7 days while you decide.

2

Pay once for the year, in rand

Through PayFast, by card or Instant EFT from your banking app. No debit order, and no card kept on file.

3

We connect your domain

Within 1 working day of paying, we phone you and set the records that make your email work and keep it out of spam. Your current email keeps working until we've finished. If your domain is with another company, we do it with you on the call.

4

We set it up on your phone, with you

We create each person's mailbox, then set it up on their phone on a call, send a test email, and check it arrives before we finish. On Business Email & Office, we also install Office on their computer, set up OneDrive and your shared folders, and show you how to use Copilot, Microsoft's AI assistant, on your own work.

5

When something stops working, you phone us

A forgotten password, a new phone, someone leaving: a person sorts it out. Before we change anything on an account, we phone you back on your number, so nobody can pretend to be you.

How paying works

Simple, and no surprises

You pay per person, not per address

info@ and sales@ can land in your own inbox at no cost. If several people answer info@, we make it a shared mailbox, also free.

One yearly invoice in rand

Pay through PayFast, by card or Instant EFT. No debit order and no card kept on file.

Add people any time

You only pay for the rest of the year. Start with the people who need it most.

Fewer people from your renewal

Mailboxes are paid for the year, so there are no refunds mid-year. When someone leaves, their licence is free for whoever replaces them.

We remind you before you renew

Nothing is charged automatically. You get your renewal invoice a month before, and a call if it's still open.

PayFast
Card
Instant EFT
SnapScan

What the price does and doesn't cover

Included

  • The Microsoft licence for each person
  • Connecting your domain and setting its email records
  • Setting up each person's phone with them
  • Help when something stops working, for the whole year

Not included

  • Your domain name itself: you bring your own
  • Moving your old emails across: ask us before you buy
  • If your domain is with another company, we add the records with you on a call, since only you can log in there

Why you can trust us

You'll always know who you're dealing with

You deal with a person

Phone or WhatsApp us. A person answers, not a ticket system.

We check it's really you

Before we reset a password or close an account, we phone you back on the number we have for you.

Microsoft provides the email

Your mailboxes run on Microsoft's email, the same service large companies use. We set it up and look after it for you.

Your price is fixed for the year

What you pay covers the whole year. If the price ever changes at renewal, we tell you before your renewal date.

Who we are

TISS Email

Questions people ask

Before you decide

See exactly what you get

What each plan gives you and your team, and which one is right for each person. Or ask us: we'll tell you what to choose.

Already know what you want? See prices